hh178 is committed to protecting the personal data of every member who uses our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you hold as a data subject. We encourage you to read it carefully before registering an account or using any hh178 service.
Throughout this Privacy Policy, the following terms carry the meanings set out below:
hh178 collects the following categories of Personal Data in connection with the operation of its platform and Services:
hh178 collects your Personal Data through the following channels:
hh178 processes your Personal Data for the following purposes. The table below maps each purpose to the category of data used:
| Purpose | Data Categories Used |
|---|---|
| Account registration and authentication | Identity & Contact; Account & Transaction |
| Age verification (21+ compliance) | Identity & Contact; KYC Documents |
| Processing deposits and withdrawals in IDR | Account & Transaction; Identity & Contact |
| KYC and anti-money-laundering (AML) checks | Identity & Contact; KYC Documents; Account & Transaction |
| Fraud detection and prevention | Technical & Device; Account & Transaction |
| Platform security and abuse prevention | Technical & Device; Account & Transaction |
| Responsible gaming monitoring and interventions | Account & Transaction; Identity & Contact |
| Customer support and dispute resolution | Communications; Identity & Contact; Account & Transaction |
| Personalisation of promotions and bonus offers | Account & Transaction; Technical & Device |
| Platform analytics and product improvement | Technical & Device (aggregated and anonymised) |
| Legal and regulatory compliance | All categories, as required by applicable law |
hh178 does not use your Personal Data for purposes incompatible with those listed above without first obtaining your explicit consent or establishing a separate legal basis for doing so.
hh178 processes your Personal Data on one or more of the following legal bases:
hh178 does not sell, rent, or trade your Personal Data to any third party. We may share your data only in the circumstances described below:
hh178 engages third-party processors who act strictly on our instructions and are bound by data processing agreements consistent with applicable data protection principles. These include:
Certain game studios integrated into the hh178 platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive anonymised session identifiers and game-interaction data necessary to deliver their games. These providers do not receive your full identity or financial data.
hh178 may disclose Personal Data to competent governmental authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or in connection with the investigation of suspected illegal activity, including financial crime and match-fixing in sports such as BRI Liga 1, EPL, or Champions League betting markets.
In the event of a merger, acquisition, reorganisation, or sale of all or part of hh178's business assets, your Personal Data may be transferred to the acquiring entity, subject to equivalent data protection obligations being placed on that entity. You will be notified of any such transfer via the contact details registered to your account.
hh178 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after closure |
| KYC verification documents | Duration of account + 5 years after closure |
| Financial transaction records (deposits & withdrawals) | 7 years from the date of transaction |
| Betting and gaming history | Duration of account + 3 years after closure |
| Customer support communications | 3 years from the date of last interaction |
| Technical and device logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
Where Personal Data is no longer required for any operational or legal purpose, hh178 will securely delete or irreversibly anonymise it. Anonymised and aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
hh178 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our key security controls include:
While hh178 takes all reasonable steps to protect your data, no system is entirely immune to risk. You are responsible for maintaining the security of your own account credentials and must notify hh178 support immediately if you suspect that your account has been compromised.
hh178 uses cookies and similar tracking technologies to operate and improve the platform. The cookies used on hh178 fall into the following categories:
You may manage or disable non-essential cookies through your browser's cookie settings. Note that disabling certain cookies may affect the functionality of the hh178 platform, including login persistence and payment method recall. hh178 does not use third-party advertising or behavioural tracking cookies.
As a Member of hh178, you hold the following rights in respect of your Personal Data. To exercise any of these rights, please contact hh178's Data Protection Officer (DPO) using the contact details in clause 15:
hh178 will respond to all valid data rights requests within 30 calendar days of receipt. Where a request is particularly complex or numerous, hh178 may extend this period by a further 60 days, in which case you will be notified within the initial 30-day window. hh178 will not charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive.
hh178 does not knowingly collect Personal Data from any person under the age of 21. The Services are strictly for adults aged 21 and above. hh178 applies age verification controls at registration and during KYC to enforce this restriction.
If hh178 becomes aware that Personal Data has been collected from a person under 21 without verifiable parental consent, that data will be deleted without delay and the associated account will be permanently closed. If you are a parent or guardian and believe that your minor child has registered an account with hh178, please contact our support team immediately at [email protected] so that we can take prompt remedial action.
The hh178 platform may contain references to third-party services, such as game studio branding (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) or payment provider names (BCA, BRI, OVO, DANA, GoPay). This Privacy Policy applies solely to data processed by hh178. hh178 is not responsible for the privacy practices of any third-party websites or services that you choose to access independently. We encourage you to review the privacy policies of any third-party platforms you interact with.
hh178 operates infrastructure that may involve the transfer of Personal Data to servers and processors located outside Indonesia. Where such transfers occur, hh178 ensures that equivalent data protection standards are applied through one or more of the following mechanisms:
You may request information about the specific safeguards applied to any international transfer of your Personal Data by contacting our DPO.
hh178 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material — meaning they substantially affect your rights or the way in which hh178 processes your Personal Data — hh178 will notify you via an in-platform notification or via the email address or mobile number registered to your account, at least 14 days before the changes take effect.
Non-material amendments (such as editorial corrections or clarifications that do not alter your substantive rights) may take effect upon publication without prior notice. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the hh178 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
We recommend reviewing this page periodically so you remain informed about how hh178 handles your data. Previous versions of this Privacy Policy are available on request from our DPO.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a data protection complaint, please contact hh178 through the following channels:
hh178 is committed to resolving all data protection concerns promptly, fairly, and transparently. If you are not satisfied with hh178's handling of a data protection matter after raising it with our DPO, you may escalate the complaint to the relevant supervisory authority in accordance with applicable law.
A concise overview of the data protection standards every hh178 member in Indonesia can count on — from registration through to withdrawal.
Every data exchange between your device and hh178 servers is protected by 256-bit SSL/TLS encryption — the same standard applied by BCA and Mandiri — ensuring your credentials and transaction data remain private in transit.
hh178 does not sell, rent, or trade your Personal Data to advertisers or data brokers under any circumstances. Your information is used solely to operate your account, process your IDR transactions, and keep the platform secure.
hh178 has appointed an internal DPO to oversee all data protection practices. Whether you want to access your data, correct it, or request its deletion, our DPO team handles every request within 30 days.
hh178 retains financial records for 7 years as required by applicable regulations, and deletes or anonymises all other personal data on defined schedules. We do not hold data longer than operationally or legally necessary.
You can request access to, correction of, restriction of, portability of, or deletion of your Personal Data at any time. hh178 recognises and honours all applicable data subject rights without charge for legitimate requests.
Identity documents submitted for KYC verification are stored in physically segregated, access-controlled systems. Only authorised compliance staff can access KYC files, and all access is logged and audited.
Now that you understand exactly how hh178 handles your personal data, you can play with confidence. Explore our full game library, check our FAQ for quick answers, or log in to your account and get started today.